Black Angus Complain Letter

Pei Zhang

My Address

April 28, 2002

Black Angus

666 Bla St.

Bla City, Bla, 99999

To Whom It May Concern:

On 12/20/01 I went to dinner with my friends at Black Angus in "XXXXXXX". I have always enjoyed Black Angus because of your great Prim Ribs, and have brought three of my friends for that purpose. I ordered rare.

Unfortunately, the meat that came to my table appeared to be near well done. I informed the waitress and she was very kind to bring me another “cut”. However, it had the same appearance on the outside. When I cut into it, despite the well-done appearance on the outside, the meat inside was near raw on one end and near well done on the other. I had finally reached the conclusion that the first slice has been sitting under the heat lamp, and the second was heated somehow in boiling water. Before this time the prim rib seemed to be fresh cut and roasted together not in slices. Needless to say we did not have the appetite to finish our dinners.

To resolve the problem, I would appreciate it if you could refund the prim rib that we ordered, and possibly make the customer aware of the status of the Prim Rib, instead of cooking them piece by piece, when it is not ready.

I look forward to your reply with a resolution, and will wait until June before seeking help from another agency or Bureau. Please contact me at the above address or by phone at (***) ***-****.

I have not encountered similar problems before when I dined at your restaurant in Monrovia. I would certainly like to continue to dine in your restaurant with the knowledge I would not be served anything raw.

Respectfully yours,